Refund Policy
At Sonoran Desert Turf, your satisfaction is our priority. We strive to deliver high-quality hardscaping and artificial turf services that meet your expectations.
Our Refund Policy
• Service Satisfaction: If you are not satisfied with the workmanship or service provided, please contact us within 7 days of project completion. We will review your concerns and work to resolve the issue promptly.
• Refund Eligibility: Refunds may be issued at our discretion for significant issues that cannot be corrected through repairs or adjustments.
• Non-Refundable Items: Custom work, materials already installed, and completed projects are generally non-refundable unless there is a clear error on our part.
• Cancellation Policy: If you need to cancel a scheduled project, please notify us at least 48 hours in advance to avoid cancellation fees.
• Deposit Policy: Deposits made to secure your project are non-refundable but may be applied toward future work if rescheduled within a reasonable timeframe.
How to Request a Refund or Report Issues
Please contact our customer service team as soon as possible to discuss your concerns:
📧 Email: info@sonorandesertturf.com
📞 Phone: (480) 501-9037
We are committed to finding a fair resolution and appreciate your business.